Track Order Status
Track Order Status
Order Status provides tracking and monitoring of orders throughout the fulfillment lifecycle.
View Order Status
Each status indicates the processing stage and available user actions. The system provides real-time visibility into order progress and identifies orders requiring attention.
Status | Description | User Actions Available | Business Impact |
|---|---|---|---|
Imported | Order successfully created and imported into OMS from Item DI, API, EDI, or WMS | View, Edit, Allocate, Hold, Cancel | Order ready for processing |
On Hold | Order paused due to configured hold rules or manual intervention | View, Release Hold, Cancel | Requires user attention |
Allocated | Order assigned to specific warehouse based on routing rules, waiting for warehouse acceptance | View, Deallocate, Hold, Cancel | Ready for warehouse processing |
Deallocated | Order removed from warehouse assignment, waiting for reallocation | View, Reallocate, Hold, Cancel | Needs warehouse reassignment |
Warehouse Processing | Order received by warehouse, including all split orders and sub-orders | View, Track, Monitor | Active fulfillment in progress |
Shipped | Order completed and dispatched, includes all sub-orders (shipped or short-shipped) | View, Track, Complete | Fulfillment completed |
Cancelled | Order cancelled and no longer being fulfilled | View, Archive | Order processing stopped |
Exception | Order processing failed due to errors (address, product info, warehouse issues) | View, Resolve, Cancel | Requires immediate attention |
Cancelling | Order cancellation in progress, waiting for warehouse confirmation | View, Monitor | Cancellation pending |